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When making a booking please read and accept our terms and conditions.
Australia English Institute (AEI) shall endeavour to place the student with the most suitable teacher and/or host family. We believe that the suitability of student and teacher is more important than the choice of location.
AEI reserves the right to expel any student, for theft, any criminal offence or unacceptable behaviour (without refund). AEI reserves the right to allocate a student with more than one teacher, or change the teacher before, on or during a course. AEI reserves the right to organise lessons with a teacher and/or homestay with another family in the event that a teacher homestay cannot be allocated.
Payment
A deposit of AUD$250 is payable upon booking a course. The remainder of the course fee is payable prior to commencement. All payments must be received before lessons can begin.
Cancellations
Any notice of cancellation or change to the course must be made in writing to Australia English Institute. Any changes made after relevant documentation has been issued will incur an additional fee.
Refunds
Registration fees are non-refundable.
If written notice of cancellation is made 28 days or more before the date of commencement, 85% of fees will be refunded (excluding the registration fee). After this time the following refunds will apply:- between 28 – 15 days prior to the start date 70% of total fees will be refunded (excluding the registration fee); less than 14 days before the start date, 50% of total course fees will be refunded (excluding the registration fee); less than 24 hours of course commencement 20% of total course fee will be refunded (excluding the registration fee). Fees will not be reimbursed if the participant arrives late or departs before the end of their program. No refunds will be made after you have commenced studying.
Courses will not commence until full payment has been received.
Course fees are not transferable to another person or institution.
Insurance
Students are not insured by Australia English Institute Pty Ltd (AEI). The student must take out insurance against cancellation, accidents, injury, illness, loss of property, theft or any accidental damage to the participant’s property or damage caused by the participant to the property of others. AEI home teachers and host families will not accept responsibility for any injury or damage to any person or property of participants during the course.
Confirmation
Your Student Welcome Pack with information about your teacher and family, course confirmation details and other relevant information, will be sent after full fees have been received.
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